Spaces Designed For Calm & Comfort
Modern sensory-friendly solutions for emotional regulation, focus and wellbeing.
Frequently Asked Questions
What kind of products do you sell?
Comfort Cue offers thoughtfully curated sensory-friendly solutions for homes, schools and therapy settings. Our range is designed to help create spaces that feel calm, comfortable, inclusive and supportive.
Are your products Australian-owned or sourced locally?
Comfort Cue is proudly Australian-owned, and we work with trusted local suppliers to ensure top quality and value.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping costs vary depending on the size of the item and your delivery location. Larger sensory furniture and sensory spaces may require specialised freight due to their size and weight. Shipping costs will be shown at checkout before you complete your order. If you are located in a regional or remote area, please contact us before ordering, and we’ll arrange a freight quote for your location.
How long does shipping take?
Delivery timeframes vary depending on the item and your location. Estimated shipping information will be provided where available, and tracking details will be sent once your order has been dispatched.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Customer satisfaction is important to us. If you have any concerns regarding your order, please get in touch with our team and we'll do our best to assist. For complete information on returns and refunds, please visit our Returns & Refunds Policy.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order has been dispatched, you'll receive tracking details via email (where available) so you can monitor your delivery's progress.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at comfortcue@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Comfort Cue, we believe everyone deserves spaces that feel safe, calm and supportive. Our mission is to thoughtfully curate sensory-friendly solutions that encourage comfort, regulation and wellbeing.
Curated With Purpose
Our collection is built around quality, functionality and real-world sensory support, helping you find meaningful solutions without the overwhelm.