Last updated: July 2026

At Comfort Cue, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or make a purchase from comfortcue.com.au ("the Site").

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device, including:

• Your IP address
• Browser type
• Device information
• Time zone
• Website activity and pages viewed
• Referring websites or search terms
• Cookies and similar technologies

This information helps us improve the performance and functionality of our website.

When you place an order or contact us, we may also collect personal information including:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order history
• Payment information (processed securely by our payment providers)

Comfort Cue does not store your full credit card details.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you regarding your purchases or enquiries
• Arrange delivery of your products
• Detect and prevent fraudulent activity
• Improve our website, products and customer experience
• Meet our legal, accounting and taxation obligations
• Send marketing communications where you have chosen to receive them

You may unsubscribe from our marketing emails at any time by using the unsubscribe link included in those emails.

Sharing Your Information

We only share your personal information where necessary to operate our business and fulfil your orders.

This may include:

• Shopify (our ecommerce platform)
• Payment providers
• Shipping and freight carriers
• Trusted suppliers who dispatch products directly to customers on our behalf
• Analytics and marketing platforms, including Google Analytics

We may also disclose information where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

Cookies also help us measure the effectiveness of our advertising and improve our services.

You can choose to disable cookies through your web browser settings, although doing so may affect certain features of our website.

Marketing & Advertising

If you subscribe to our mailing list or choose to receive marketing communications, we may send you updates about new products, promotions, product launches and other Comfort Cue news.

You can unsubscribe from these communications at any time.

We may also use information collected through cookies and analytics to display relevant advertisements on platforms such as Google and Meta.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet our legal, accounting and taxation obligations
• Resolve disputes where required

When your information is no longer required, it will be securely deleted or de-identified where appropriate.

Your Privacy Rights

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

If you would like to access, update or enquire about your personal information, please contact us using the details below.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact the Comfort Cue team via our Contact Us page or by emailing us at comfortcue@gmail.com.