Shipping Across Australia

Comfort Cue proudly ships Australia-wide.

Our range includes everything from smaller parcel items to large sensory furniture and specialised freight deliveries. As a result, shipping times and costs may vary depending on the product, your location and the delivery method required.

Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday), excluding public holidays.

Once your order has been dispatched, you'll receive a shipping confirmation email along with tracking information where available.

Delivery Timeframes

Delivery times vary depending on the product and your location.

Smaller parcel items are generally delivered within 3–10 business days after dispatch.

Larger sensory furniture and freight items may require additional delivery time due to their size and specialised transport requirements.

Estimated delivery information is provided on individual product pages where applicable.

Shipping Costs

Shipping costs are calculated based on the size of the item and your delivery location.

For larger sensory furniture and freight items, shipping costs may vary significantly depending on the destination.

Where possible, shipping costs are displayed on the relevant product page or calculated during checkout before payment.

If you live in a regional or remote area, please contact us to arrange a freight quote before placing your order.

Tracking Your Order

Tracking information will be provided once your order has been dispatched, where available.

If your tracking hasn't updated for several business days or your order appears delayed, please contact us, and we'll gladly look into it for you.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We'll work with you to resolve the matter as quickly as possible.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

While we'll always do our best to accommodate your request, orders that have already been processed or dispatched may not be able to be changed or cancelled.

Need Help?

If you have any questions about your order or delivery, please contact the Comfort Cue team via our Contact Us page and include your order number where possible.

We're always happy to help.